Business

The Worst Customer Experience Mistakes You Can Make

The Worst Customer Experience Mistakes You Can Make

If you can’t keep your customers happy, your business won’t last long. Yet companies consistently make customer experience mistakes that can easily be avoided. Why is this? Perhaps your company started doing things one way and never adjusted to your customers’ needs. Maybe it is a simple matter of oversight. Either way, don’t be complacent! […]

Restaurant injuries cost employees 30 days of work on average

Restaurant injuries cost employees 30 days of work on average

AmTrust Financial Services has released a new report that finds that injured restaurant workers miss an average of 30 days of work. The AmTrust Restaurant Risk Report is based on more than 84,006 claims AmTrust collected from restaurant clients between 2013 and 2017. Highlights of the report include: Cuts, punctures and/or scrapes account for a third of all restaurant claims reported. […]

8 Must-Do Steps for a Strong Business Disaster Recovery Plan

8 Must-Do Steps for a Strong Business Disaster Recovery Plan

Whether your business is small, large, or in between, disaster doesn’t discriminate. Unfortunately, small businesses tend to be less prepared than large businesses for the unexpected, leaving them more vulnerable when disaster does strike. In fact, without a formal disaster plan, an estimated 40 to 60 percent of small businesses end up closing down after a disaster. […]